Monitor customer messages
Use profile-aware Messenger monitoring
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Follow these steps
- Sign in to your authorized Facebook profile.
- Enable approved Messenger monitoring for that profile.
- Set alert destinations and manual handover preferences.
- Check Inbox, Requests and Spam where available.
- Monitor connection health; third-party UI changes can interrupt availability.
Keep your account and device secure. Never send passwords, license keys or secret configuration values in a support ticket.